Returns Policy

At Black's Metals, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our returns policy below.

Eligibility for Returns

We accept returns on eligible products within 30 days from the date of purchase. To qualify for a return, the item must be:

  • Unused and in its original condition

  • In the original packaging with all accessories included

  • Accompanied by proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items are not eligible for return:

  • Open bags of screws may not be returned.

  • Panels.

Return Process

To initiate a return, follow these steps:

  • Contact our customer support at [email protected] or (615) 547-7881.

  • Provide your order details and reason for return.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service to ensure safe delivery.

  • If returning due to a product defect or error on our part, we will cover the return shipping costs.

Refunds and Processing

Once we receive and inspect your returned item, we will process your refund within 30 days. Refunds will be issued to the original payment method.

Exchanges

We offer exchanges for defective or damaged items. If you need an exchange, please contact us within 30 days of receiving your order.

Damaged or Defective Items

If you receive a damaged or defective product, please notify us immediately with photos of the issue. We will work with you to resolve the matter promptly.

Contact Information

For any questions regarding our Returns Policy, reach out to us at:

Black's Metals

615 Briskin Ln, Lebanon, TN 37087

(615) 547-7881